FAQs
Financial planning doesn’t need to be complicated. We take a structured approach, working closely with you to develop a thoughtfully designed strategy that evolves with your life.
We are flexible on where we hold meetings, usually at your home or at a mutually agreeable location. We’re happy to meet virtually if that’s more convenient for you.
No, the initial meeting is at our expense. It’s a chance for us to learn more about you, and for you to decide whether we’re the right fit, with no pressure or obligation.
To make the most of our time together, it’s helpful to bring details of your current financial position. Examples include pension statements, investment summaries, and an idea of your income and expenditure. Don’t worry if you don’t have everything to hand – we can guide you through what’s needed.
We suggest setting aside around an hour. This gives us time to understand your situation, answer your questions, and explain how we work.
Not at all. There’s no hard sell – just a relaxed, informative conversation. You’ll have time to reflect afterwards and decide in your own time whether to move forward.
You can contact us by phone, email, or by filling in the contact form on our website. A member of our team will be in touch to arrange a convenient time.
Yes, we’re independent financial planners. That means we’re free to recommend solutions from across the whole market – always based on what’s right for you.
Yes, we’re authorised and regulated by the Financial Conduct Authority (FCA). This means we adhere to strict standards designed to protect you and your money.
We don’t provide transfer advice for defined benefit or final salary pensions. However, we can help you understand your options and, if needed, refer you to a trusted specialist.
You’ll always have access to support, even if your usual planner is away. Our team works closely together, so someone will be on hand to help with any queries in the meantime.
Our fees depend on the complexity of your circumstances and the level of planning required. We’ll always explain our charges clearly and in advance, so you can make an informed decision.
We’re primarily fee-based, but in some cases – such as arranging certain protection policies – commission may be paid by the provider. If that applies, we’ll explain it clearly so you know exactly what’s involved.
Most of our services are exempt from VAT. If any aspect of our work is subject to VAT, we’ll make that clear before proceeding.
